Refund policy

Returns

You have 30 days from delivery to request a return of any non personalised item. Items must be unworn, in their original condition and packaging.

Personalised pieces

Personalised pieces are made to order just for you, so we cannot accept returns for change of mind. If your piece arrives damaged, defective or different from what you ordered, contact us within 14 days of delivery with your order number and a photo, and we will replace it or issue a full refund.

How to start a return

Email us with your order number. We will reply with the return address and instructions. Items sent back without first requesting a return will not be accepted.

Refunds

Once we receive and inspect your return, we will notify you by email. Approved refunds are issued to your original payment method within 10 business days. Shipping costs are non refundable.

Exchanges

The fastest way to exchange a non personalised item is to return it and place a new order.

Warranty

Everyday wear issues such as tarnishing or broken clasps are covered by our 12-month warranty.

What our customers say

Real photos from verified reviews of the exact pieces we ship, left by buyers on our supplier's store.

★★★★★

Custom Name Necklace 18k

Great design, and this is not the first time I've bought from this store. I've had a necklace for 3 years and its color hasn't faded. I ordered it as a gift for my sisters.

Verified buyerGermany · Mar 2026